Her Leadership Story Is Truly Personal

When I told my business partner that I had talked with the CEO of Jelmar, he
responded enthusiastically: “You mean the company that makes CLR? THAT
company? I LOVE CLR!”

Perhaps you use CLR products too…and Tarn-X, one of Jelmar’s successful products
for over 50 years. If you’ve spent some time on CLR’s website, www.clrbrands.com,
you certainly know the name Alison Gutterman, Jelmar’s current CEO. Alison’s
grandfather founded Jelmar and her father and uncle worked hand in hand to sell it
across the U. S. successfully. But when Alison took over, she focused on her
customers in a way that had not been done before—bringing a unique and personal
style to the way she promotes her business and its products.

Unlike her father and grandfather, who viewed themselves as “salesmen” or “peddlers,” Alison has embraced her role as a very public CEO, becoming “the face” of Jelmar. She writes regular blogs on topics ranging from parenting to women in business and her passion for both shines through. Alison, a single mom, often draws upon her own family as a source of her insights.

“Life is about connection and approachability,” she observes. “I’m comfortable weaving my story into my business.”

I loved hearing Alison describe how her marketing savvy and passion for the
business evolved. She memorized commercials as a young child, and, in 7th grade,
thoroughly enjoyed the assignment to develop a product and create a marketing
campaign around it. Although her father led the business, Alison’s mother also
played a key role. “She was our first PR person,” says Alison. “She created a
newsletter for our sales force that featured their stories, and while she didn’t get the
recognition she deserved, she was very business-savvy.”

Back to CLR: Alison recognized consumers’ need to have environmentally safe
products in their homes, and worked to reformulate many of the CLR products to
align with EPA standards. She convinced her dad that it was important to emphasize
the benefit in marketing CLR. She took CLR and found just the right way to market
it to current and potential customers. And it’s worked! CLR products have been
very successful, and Alison has been recognized as an entrepreneur by Ernst &
Young—quite an achievement.

How have you brought your unique talents into your family’s business? Alison is a
thoroughly modern leader. She’s ambitious, authentic, transparent and personal.

You can be, too.

Defining Success in Family Business

How do you define success in your family’s business?  It’s an important question with many possible answers – answers that may change as your career evolves.  Ramia and I discuss success in this podcast – I hope you enjoy it!

Ramia works in her family’s business, and her sisters do as well.  She’s the Editor of Tharawat Magazine and a co-founder of Women in Family Business.

Listen here:

http://www.womeninfamilybusiness.org/ever-changing-definition-success/

Have a wonderful holiday season!

Why We Have to Talk About Women in Family Business

In the next few months I’ll be sharing my conversations with Ramia M. El Agamy. Ramia is the Editor in Chief of Tharawat magazine, which focuses on family businesses and entrepreneurs. She also co-created Women in Family Business, which offers a wealth of content to women like you.

Ramia is a true global citizen who grew up in a family business. She is thoughtful and funny and devoted to family business interests and concerns. I hope you enjoy our conversations as much as I have!

http://www.womeninfamilybusiness.org/talk-women-family-business/

All the best,

Stressful situations at work – what’s in your first aid kit?

Hurricane Irma kept me glued to our TV this past weekend. My husband and I have family and friends who live there, so we were naturally worried about them and wondering what path the storm-and their lives-might take. But even if you don’t know people there, the storm probably stirred you up a bit, too.

My brother, who evacuated to Atlanta, told me that one of the most important questions his family dealt with was “what do we take with us, and what can we leave?” It’s a question that quite literally “cuts through the clutter”, forcing us to make choices about what we truly value. Since the weekend I’ve thought about what I would take and what I would leave if I had to leave my home, but I’m still not quite sure of my answer.

Perhaps my anxiety about Hurricane Irma made me quickly watch the short video that arrived in my email yesterday, titled “The Power of an Emotional First Aid Kit”.  In the video, Daniel Pink, an author and consultant, talks with Bonnie St. John about her recommendation that we all prepare for stressful days by keeping meaningful and comforting items close by, ready for when we need them. I like the idea of having something to turn to that can steady me when I’m in a stressful situation at work. You can watch the video here.

One advantage of working in family business is that you may not need an actual kit, since there may be a family member you can turn to instead, someone who knows you and can provide you with some advice or support. On the other hand since working with family members can be stressful, you may need a first aid suitcase!

I’m working on preparing my own emotional first aid kit. So far, I’ve put in a picture of my close friend Nancy, my go-to person when I’m upset. I’ve also put in a bracelet my mother wore to help me remember her wise and comforting way of calming me down.

What will you put in yours?

Listen to your parents: be financially savvy

I first started Daughters in Charge after moderating a business roundtable whose members were all young women working in their family’s business. Fast forward five years and we’re still together. In our meeting yesterday I was reminded once again about one of the reasons why I thought these women were special-and still do: they are financially savvy.

The group had invited Mackey McNeill, mother of one of our members, to talk about money. Mackey is the founder of Mackey Advisors, an innovative financial planning firm that specializes in supporting small businesses. Check out their website and you’ll see what I mean: www.mackeyadvisors.com. Mackey is also the author of a recently updated book, The Intersection of Joy and Money: A Workbook for Changing your Relationship with Money.

Mackey’s daughter, Sarah Grace Mohr, works with and for her mother as the Operations and Communications Director at Mackey Advisors. She also lent her design talents to creating a very modern and upbeat and playful office space.

Mackey is a great presenter and teacher, and we were all riveted. But what struck me, in addition to Mackey’s great insights and suggestions, was how the daughters in my group responded to the topic of money. They asked very thoughtful questions, demonstrating their knowledge of everything from home ownership to whether owning land is a good investment. These are women who understand money and how to manage it.

I hope that those of you who are working with your family never underestimate the value of what you learned from listening to your parents talk about their business. Being financially savvy is a true asset, just as a stock or bond or a home or land is-a source of confidence and independence that many women don’t have.

I’m going to read Mackey’s book. I hope you will, too.

Sibling Rivalry and Teamwork

Fast Company magazine recently posted a short video showing Laura and Kate Mulleavy talking about the way they work together at Rodarte, the luxury fashion brand they created.

Take a look at the video here.

There are a lot of very impressive insights in Laura and Kate’s brief but meaningful conversation. Two ideas struck me. The first is that these sisters recognize that some kind of “sibling dynamic” characterizes all siblings. That may seem obvious, but I wonder if most siblings truly understand or are prepared for their “dynamic” when it transfers from their childhood home to the workplace. What are the patterns? How do they change? Does the dynamic work for or against the siblings-and their business?

In my work with daughters, I often hear about how much sibling conflicts affect their feelings at work. But I’ve also observed how meaningful it can be when siblings resolve their conflicts through the experience of working together. Rivalry can become teamwork as siblings appreciate their shared commitment to the business and their dependence upon each other’s unique contributions.

And the other idea that struck me? That, as Kate says, “I think every workplace should feel like family”. I’ve heard many family business leaders talk about their employees as “family”, but I’m not always so sure that the employees feel that way. I admire the Mulleavy sisters’ intention to create a sense of family within their company, and to become partners not just with each other, but also with the people they work with. It seems to me that they really do have fun, and I suspect their employees do as well.

Raising Wealthy Children

I recently heard about an entrepreneurial woman who started a business that now employs her husband and over 100 employees. The business has been enormously successful. The couple has two young children and all is well–except that they are starting to worry about a problem they never thought they’d have: raising wealthy children.

You may have heard about affluenza, a made up name for a so-called “illness” that wealthy people are particularly susceptible to catching. It’s characterized by over-spending, feeling and acting entitled to things most people have to earn, and disrespect for rules in a variety of settings and situations. A simpler name for it might be “spoiled”.

Raising wealthy kids does have its own unique set of challenges. From my work with women in family businesses, some who are quite wealthy, I’ve realized that the issue is as much about the values parents set as it is about money. Many family business owners have a strong work ethic, contribute time to their communities, and are committed to philanthropy. They set limits on their own spending and frequently express gratitude for what they have. Their values-and they way they live them out-are as important a “currency” they give to their children as their wealth.

What values were you raised with-and did they affect your relationship with money? If you have children, what values do you hope to instill? How will you do that? I think these are questions worth considering.

If you have experiences and insights you’d be willing to share, please email me at amy@daughtersincharge.com.

 

 

 

Here are some references you may find helpful:

Inherited Wealth: Opportunities and Dilemmas

Acquirers’ and Inheritors’ Dilemma: Discovering Life Purpose and Building Personal Identity in the Presence of Wealth

Children of Paradise: Successful Parenting for Prosperous Families

Line of Sight

Have you heard the phrase “line of sight”? In business settings, it refers to the extent to which employees can point directly to how their work contributes to the success of the business—and “see” the way their efforts, large and small, have a clear link to business success. The idea is that employees who can see their line of sight feel more engaged, more motivated, and more committed.

In my work with women in family businesses, I’ve noticed that my clients often focus on the relationships within their business. They talk about conflicts among employees, among family members, and between both groups–and frequently about feeling caught in the middle.   But there’s one thing I rarely hear: how their work leads to meaningful business outcomes.

It’s not that my clients don’t have an impact on their family business-that’s always clear to me. But sometimes I wonder if it’s clear to them. And I wonder if they give themselves enough credit for the important roles they play in assuring that their business achieves its strategic and revenue goals.

So why is this important to you? Make sure that you are clear about your role and the impact it has. Create a visual-a map, a diagram-so you can really see the link between your behavior and business results. You will see how and when you make your most important impact. And you may also appreciate how your efforts to unravel conflicts can free up time and energy…or, perhaps, those that are simply not worth your time.

Coping with loss… is it too soon?

Are you coping with a loss in your life? Is someone you work with? By the time we’re in the workforce, most of us have experienced grief in some way, but rarely does the loss of a loved one or a significant trauma in our lives become a topic we’re comfortable discussing at work. In their new book, Option B, Sheryl Sandberg and Adam Grant explore ways we can all help each other cope with the losses in our lives.

Last night I had the opportunity to hear Sheryl and Adam talk about their book, which focuses on how Sheryl is learning to cope with her husband’s death a few years ago. You probably heard about it, since Sheryl is the COO of Facebook and Adam is a well-known psychologist and author. They are good friends and thoughtful, sensitive, and often funny speakers. The audience was riveted. I certainly was.

Perhaps the most surprising learning for me occurred when Sheryl talked about the loss of confidence she experienced at work. The idea that Sheryl Sandberg felt she could no longer do her job well stunned me. Sheryl Sandberg-the woman who wrote Lean In– lacking confidence?

I’m starting to wonder if both men and women feel a bit “de-skilled” when they are in the midst of managing a loss or an unwanted change. Most people I’ve worked with put on a brave face and throw themselves back into work, and I’ve assumed they felt better back in a routine. Until I heard Sheryl talk about her own feelings, it never occurred to me that losing confidence might be something they struggled with, or that “getting back in the saddle” too soon might not be such a great idea-for the person and for the organization.

Sheryl is in a position to influence Facebook to rethink its policies and management practices related to supporting employees who are dealing with upsetting events in their lives. As a daughter in a family business, you probably are too. Read Option B, and think about it. By reviewing and raising questions about how your business supports employees through difficult times, you might be making one of your most valuable contributions.

Summer Memories

I often think of summer as a time of making memories. Travel, camping, even the excitement of a first summer job…all of these experiences are opportunities for creating great moments and memories that can last a lifetime.

In my work with family businesses, I’ve heard about a variety of summer experiences. Some families vacation as a large group, with grandparents, parents, aunts, uncles, siblings, and cousins all in one place. Other families make sure that summer provides a real (and often vital) escape from the family members they work with every day. And if you’re lucky enough to own or to share an inherited family cottage, that place can provide a sense of continuity and connection that spans generations.

What memories will you make for yourself this summer? Between working in your family’s business, and for some of you, figuring out summer schedules for other family members, you may not even be thinking about what kind of experiences you can create for yourself.

 

Here are some ideas to consider:

If you’re single, don’t fall into the trap of promising to be available to the business while other family members are away and ignoring your own vacation-it’s just as important. Summers can be a time of real adventure for you. I was single for a long time and when I finally realized I could plan a trip just for myself -to a dude ranch in Montana-and it was life-changing.

If you’re planning a vacation for a partner, spouse, or family, don’t forget to plan for yourself. Women often get so absorbed in making sure that everyone else has a good time that they literally forget that it’s their vacation, too. You don’t have to do it all. Create a day or two just for you, and make it memorable.

If you and your family share a summer home or cottage, and particularly if has belonged to your family for generations, you are probably familiar with the conflicts that can arise as different family groups negotiate their time there and assure that the property is well-maintained. Treating the family cottage as a family business is important-just try to do that work throughout the year so that you all enjoy the summers. There’s even been a book written about this, called Saving the Family Cottage (http://a.co/dASKTm7).

If your family is large, with many siblings working in the business and kids who will one day take over, set some boundaries if you can. Talking about business on vacation may not be relaxing. On the other hand, it may be important. Consider encouraging everyone to set aside one or two mornings to talk about the business and its future, and to answer questions from family members who don’t work in the business-or hope to one day. This can be an easy way to do some long range planning for the future.